![]() ![]() If there are no available phone lines, there is a shortage of facilities Facilities: The infrastructure that phone lines, DSL, and T1s are delivered over.Bad Pairs: Twisted pairs that need to be repaired before they can be used to deliver service.Twisted Copper Pairs: The wiring that a phone line and T1 service are delivered over.Separates a customer’s phone and internet services IA Device: Used with integrated T1s and converged services.The local loop, also known as the “last mile” or the local access, is a part of the PSTN Usually provided by the incumbent carrier and leased by a competitor. Local Loop: The cabling that runs from a carrier’s point of presence to the customer.PSTN: The telephone network in a given geographical area is known as the Public Switched Telephone Network (PSTN).Companies can utilize a phone vendor’s services when work is required on the wiring on their side of the Demarc as an alternative to the phone company. The phone company usually charges an extra fee if work is required on the business’s side of Demarc. It is also known as the Minimum Point of Entry (MPOE) or the Network Interface. Demarcation Point: Point that separates the section of telephone wiring that a customer owns and is responsible for and the section that the phone company owns and is responsible for.Cross Connect: When new phone service is ordered, the telephone vendor performs a cross-connect that extends the carrier’s phone lines from the 66 block to the business’s phone system or PBX.Computer Room: Where a business’s computer equipment, servers, routers, etc., are located.66 Block: Where phone lines are terminated in a phone closet.Phone Closet: Where a business’s phone service is terminated in an office.PBXs provide many of the same phone features that the phone company offers, including Voicemail, Conference Calling, and Call Transfer Its components include Microcontroller, Interconnecting wires, Control Cards, UPS, and phone sets. PBX: It stands for Private Branch Exchange and is also called the business phone system.Phone Vendor: Sells business phone systems.Telecom Consultant: Consultant that works for and is paid by his or her client.Compensated by his or her client’s choice of carrier Telecom Agent: Independent representative that can resell various carrier services.Cabler: Installs cable and wiring, usually works with a phone vendor.Coordinates with the customer and the customer’s telephone and IT vendors Project Manager: Telecom carrier employee that manages the installation of that company’s services.IT Consultant: Helps clients with computer equipment, computer networks, email, and software.Offer Management: Telecom carrier employee that prices services on an Individual Case Basis (ICB).Account Manager: Representative that works for a telecom company that manages existing accounts vs.Sales Engineer: Telecom carrier employee that helps direct reps and agents with interpreting customers’ existing telecom services and designing solutions.The primary focus is landing new business, a hunter Direct Rep: Salesperson for an ILEC or CLEC.Local Cable Company: Comcast, Cox, and Time Warner are examples of cable companies that sell business phone and internet services and compete with the local phone companies.CLEC: Competitive Local Exchange Carrier, the phone company’s competition, Windstream, XO, Level 3, TelePacific, and Integra are examples of CLECs.ILEC: Incumbent Local Exchange Carrier, the local phone company, Verizon, CenturyLink or AT&T for the majority of the country. ![]() The following telecom terminologies might be helpful to know if your business is preparing for a phone or internet Phone & Internet Installation Terms and Abbreviations: We have compiled a glossary of commonly used, synonymous, and interrelated telecom terms and acronyms that will give a prospective buyer the clarity they need for such installation. This is why businesses might want to seek some help when they’re shopping for a business phone or internet service. The reason telecom seems so complicated is, there are so many terms used for the same technology.
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